HOW CAN I CANCEL MY RESERVATION?
You can cancel your reservation 24 hours before the day of arrival through the confirmation e-mail that you receive, except in special periods such as carnivals or holy week. For more information about special dates or periods, do not hesitate to contact us.
WHAT ARE YOUR CONDITIONS OF CANCELLATION AND REFUND?
We are flexible to make the most of your holiday: until 24h before the day of arrival, you can cancel your reservation with us, except during special periods such as carnival or holy week. For more information about special dates or periods, do not hesitate to contact us.
CAN I MODIFY MY RESERVATION?
Clear! provided it is not within the 24 hours prior to the day of the stay to be modified, and as long as it is not within special periods.
AVAILABLE DISCOUNT CODES?
Once you arrive at the hostel for the first time we will give you a 10% discount code for your next stay in any of our hostels or hostels with which we collaborate in Spain and Portugal.
CAN I MAKE A RESERVATION IF I DO NOT HAVE A CREDIT CARD?
Unfortunately no, it is not possible to make a reservation without credit card. Is to guarantee your reservation!
CAN I PAY MY ROOM IN CASH?
Of course, if on arrival at the hostel you want to pay in cash, there is no problem.
I HAVE NOT RECEIVED ANY CONFIRMATION FROM MY RESERVATION. WHAT SHOULD I DO?
If you have not received any reservation confirmation after 30 minutes, please contact us, we will check your reservation, and we will send it to you again.
HOW LONG CAN I STAY AT THE HOSTEL?
Normally, guests' stays can not exceed two weeks.
HOW CAN I MAKE A RESERVATION FOR A GROUP?
If you have a large group and you are interested in staying with us, send us a request by mail specifying the dates, number of people and nights, and the purpose of the trip, and if we can attend the request we will send you an offer adapted to your needs .
CAN I BE SURE THAT THE SAME ROOM WILL BE ASSIGNED TO ALL MY FRIENDS?
By courtesy, we usually put all the people on the same reservation together in the same room. but on dates where there is a lot of occupation, it may be the case that we have to separate people. but we are always waiting and we try to locate the guests of the same reservation together.
CAN YOU STAY IN THE HOSTEL UNDER 18 YEARS OLD?
If the children are accompanied by a close relative (parents or siblings) of age, yes.
CHECK-IN & CHECK-OUT:
FROM WHAT TIME CAN I OCCUPY MY ROOM AND AT WHAT TIME DO I HAVE TO LEAVE IT?
Check in is from 2 pm, and check out is until 11 am. You have time to rest
CAN I GET THROUGH THE NIGHT?
Unfortunately, no, check ins are until 11pm at night.
CAN I LEAVE MY BAGGAGE IN CONSIGNA BEFORE AND AFTER CHECK-IN?
You can leave your bags with us at the reception if you arrive before check in and after check out.
DO ACCESS ACCESS HALLS AVAILABLE FOR DISABLED PEOPLE?
Yes, our hostel is adapted to welcome people in wheelchairs.
CAN YOU ENTER THE HOSTEL AT NIGHT?
Yes, the client has the key to the main door of the hostel, and can arrive at night. do not worry, we have surveillance cameras.
HOW MUCH DOES IT EXPECT TO LEAVE THE ROOM LATER?
If you are very much like to sleep very much, we have an option for you to leave later than 12.00: paying 5.00 € extra, you can stay at 14.00! Ask the reception for late check out.
HOW LONG CAN I LEAVE MY STORE LUGGAGE AT THE HOSTEL?
You can leave your bags with us until 23.00 at the time of check-in.
HOW CAN I ARRIVE TO THE HOSTEL FROM THE AIRPORT / TRAIN STATION / BUS STATION?
The nearest airport is Jerez de la Frontera, and there are connections to the center of Cadiz, where we are frequently located, both by train and by bus. once you have arrived at the train or bus station, you only have to go behind the church in front of you when you are at the traffic light, and you will find us!
ARE HAIR DRYERS AVAILABLE?
If, as we want our clients to be always handsome, we have hair dryer, ask for it at the reception, and return it when you have finished using it for others to get handsome.
ARE TOWELS IN ALL ROOMS?
We do not include towels in the room, but you can rent them at the reception for a nominal fee of € 1.
ARE INDIVIDUAL OR DOUBLE BEDS?
In the double private rooms the beds are matrimonial as well as in the individual. in the shared rooms, the beds are individual.
DO YOU ACCEPT DOMESTIC ANIMALS IN YOUR HOSTELS?
No, we do not accept pets.
CAN I ASK FOR A DELIVERY IN THE HOSTEL?
Depending on the type of delivery, yes.
DO YOU PROVIDE BED CLOTHES?
Yes, bed linen is included.
CAN I BRING GUESTS THAT DO NOT STAY IN THE HOSTEL?
Yes, you can bring guests, but only until 10:00 pm.
HAVE YOU LAUNDRY? HOW MUCH?
We have a washing machine and a dryer, with a cost of € 4 and € 3 respectively, with soap included.
DO YOU HAVE BOXES AVAILABLE? HOW MUCH DOES IT COST TO USE?
We have lockers in the rooms, and they are free, but you must bring your own lock, or buy it in the machine at the entrance.
CAN I BUY A TRAVEL ADAPTER?
No, but maybe we can help you with that.
DO YOU CELEBRATE EVENTS IN YOUR HOSTELS?
Whenever we can.
FOOD AND DRINK:
HOW MUCH DOES IT COST THE BREAKFAST?
The breakfast it´s included in the price.
DO YOU HAVE A KITCHEN TO PREPARE MY OWN FOOD?
Yes, we have a well equipped kitchen so you can feel at home.
DO YOU SERVE LUNCH AND DINNER?
No, but we often organize joint meals.
CAN I BRING MY OWN FOOD AND DRINK TO THE HOSTEL?
Of course yes.
CAN I RESERVE MY FOOD IN ADVANCE?
HOW CAN I APPLY FOR A JOB IN HOSTELS INN?
Simply contact us through the form or by email.