HOW CAN I CANCEL MY RESERVATION?
You can cancel your reservation 24 hours before the day of arrival through the confirmation e-mail that you receive, except in special periods such as carnivals or holy week. For more information about special dates or periods, do not hesitate to contact us.
WHAT ARE YOUR CONDITIONS OF CANCELLATION AND REFUND?
We are flexible to make the most of your holiday: until 24h before the day of arrival, you can cancel your reservation with us, except during special periods such as carnival or holy week. For more information about special dates or periods, do not hesitate to contact us.
CAN I MODIFY MY RESERVATION?
Clear! provided it is not within the 24 hours prior to the day of the stay to be modified, and as long as it is not within special periods.
AVAILABLE DISCOUNT CODES?
Once you arrive at the hostel for the first time we will give you a 10% discount code for your next stay in any of our hostels or hostels with which we collaborate in Spain and Portugal.
CAN I MAKE A RESERVATION IF I DO NOT HAVE A CREDIT CARD?
Unfortunately no, it is not possible to make a reservation without credit card. Is to guarantee your reservation!
CAN I PAY MY ROOM IN CASH?
Of course, if on arrival at the hostel you want to pay in cash, there is no problem.
I HAVE NOT RECEIVED ANY CONFIRMATION FROM MY RESERVATION. WHAT SHOULD I DO?
If you have not received any reservation confirmation after 30 minutes, please contact us, we will check your reservation, and we will send it to you again.
HOW LONG CAN I STAY AT THE HOSTEL?
Normally, guests’ stays can not exceed two weeks.
HOW CAN I MAKE A RESERVATION FOR A GROUP?
If you have a large group and you are interested in staying with us, send us a request by mail specifying the dates, number of people and nights, and the purpose of the trip, and if we can attend the request we will send you an offer adapted to your needs .
CAN I BE SURE THAT THE SAME ROOM WILL BE ASSIGNED TO ALL MY FRIENDS?
By courtesy, we usually put all the people on the same reservation together in the same room. but on dates where there is a lot of occupation, it may be the case that we have to separate people. but we are always waiting and we try to locate the guests of the same reservation together.
CAN YOU STAY IN THE HOSTEL UNDER 18 YEARS OLD?
If the children are accompanied by a close relative (parents or siblings) of age, yes.