Frequent questions

RESERVATIONS:
HOW CAN I CANCEL OR MODIFY MY RESERVATION?
YOU CAN CANCEL YOUR RESERVATION WITH 24H OF ADVANCE TO THE DAY OF ARRIVAL THROUGH THE EMAIL OF CONFIRMATION OF RESERVATION THAT YOU RECEIVE, LESS IN SPECIAL PERIODS AS A HOLY WEEK, CARNIVAL OR OTHER SPECIAL PERIODS. IN ANY CASE, DO NOT HESITATE TO CONTACT US.
WHAT ARE YOUR CANCELLATION AND REFUND CONDITIONS?
WE ARE FLEXIBLE TO ENJOY THE MAXIMUM OF YOUR HOLIDAYS: UNTIL 24 HOURS BEFORE THE ARRIVAL DAY (14.00H) YOU CAN CANCEL YOUR RESERVATION WITH US, LESS THAN IN HOLY WEEK PERIODS, CARNIVAL OR OTHER SPECIAL PERIODS.
CAN I CHANGE MY RESERVATION?
CLEAR! ALWAYS AND WHEN NOT TO BE WITHIN THE 24 HOURS PRIOR TO THE STAY DAY TO BE MODIFIED, AND ALWAYS AND WHEN NOT INCLUDING SPECIAL PERIODS (WHOSE CONDITIONS WILL BE SPECIFIED).
DO YOU HAVE DISCOUNTS FOR DISCOUNT CODES?
ONCE YOU ARRIVE TO THE APARTMENTS FOR THE FIRST TIME, WE WILL GIVE YOU A 10% DISCOUNT CODE FOR YOUR NEXT STAY IN ANY OF OUR HOSTELS OR OF THE HOSTELS WITH WHICH WE COLLABORATE IN SPAIN AND PORTUGAL (CODE NOT APPLICABLE IN THE CITY IN WHICH IS RECEIVED).
CAN I MAKE A RESERVATION IF I DO NOT HAVE A CREDIT CARD?
YOU CAN NOT MAKE A RESERVATION WITHOUT A CREDIT CARD. IT IS TO GUARANTEE YOUR RESERVATION! YOU WILL PAY DIRECTLY IN THE APARTMENT (EXCEPT SPECIAL PERIODS).
CAN I PAY MY ROOM IN CASH
CLEAR! IF YOU ARRIVE AT THE APARTMENT YOU WANT TO PAY IN CASH, THERE IS NO PROBLEM.
I HAVE NOT RECEIVED ANY CONFIRMATION FROM MY RESERVATION, WHAT SHOULD I DO?
IF YOU HAVE NOT RECEIVED ANY RESERVE CONFIRMATION PAST 30 MINUTES HAD BEEN CARRIED OUT, PLEASE CONTACT US, WE WILL CHECK YOUR RESERVATION AND WE WILL RETURN YOU TO SEND.

HOW CAN I MAKE A RESERVATION FOR A GROUP?
IF YOU HAVE A BIG GROUP AND YOU ARE INTERESTED IN ACCOMMODATING WITH US, SEND US A REQUEST BY EMAIL SPECIFYING THE DATES, THE NUMBER OF PEOPLE AND NIGHTS, AND THE PURPOSE OF THE TRIP, AND IF WE CAN TAKE THE REQUEST WE WILL MAKE YOU AN ADAPTED OFFER TO YOU NEEDS.
CAN YOU STAY IN THE APARTMENT UNDER 18 YEARS OLD?
IF THE CHILDREN ARE ACCOMPANIED BY A CLOSE FAMILY (PARENTS / HERMAN @ S) OLDER, YES. OR WITH PREVIOUS AUTHORIZATION OF PARENTS OR GUARDIANS.

ARRIVAL AND CHECK-IN

FROM WHAT TIME CAN I OCCUPY MY ROOM AND AT WHAT TIME DO I HAVE TO LEAVE IT?
THE CHECK-IN IS FROM 2 PM AND UP TO 10PM, FROM THEN YOU CAN MAKE YOUR CHECK-IN LOW SUPPLEMENT OF € 25. THE CHECK-OUT IS UNTIL 12.00H.
CAN I GET THROUGH THE NIGHT?
OUR RECEPTION CLOSURES AT 00.00 NIGHT. IF YOU NEED TO ARRIVE LATER, YOU CAN CONTACT US IN ADVANCE SO THAT WE CAN RECEIVE YOU. REMEMBER THAT THE CHECK-IN OFF SCHEDULE (14.00-22.00H), CONLLS A SUPPLEMENT OF € 25.
CAN I LEAVE MY BAGGAGE IN CONSIGNA BEFORE AND AFTER CHECK-IN?
YOU CAN LEAVE YOUR SUITCASES WITH US IN RECEPTION IF YOU ARRIVE BEFORE CHECK-IN AND AFTER CHECK-OUT.
CAN YOU ENTER THE APARTMENT AT NIGHT?
YES, THE CUSTOMER HAS THE KEY OF THE MAIN DOOR OF THE BUILDING, AND CAN ARRIVE AT NIGHT.
WHEN CAN I CONTACT THE APARTMENT?
WE CAN HELP YOU IN HOURS FROM 8.00 AM TO 00.00, WHETHER BY TELEPHONE, EMAIL, OR WHATSAPP.
HOW MUCH DOES IT EXPECT TO LEAVE THE APARTMENT LATER THAN THE FOREGOING
YOU CAN LEAVE THE APARTMENT AT 16.00H WITH A SUPPLEMENT OF € 25. IT IS NECESSARY TO BE NOTIFIED IF YOU NEED IT, SINCE THIS SERVICE IS UNDER AVAILABILITY.
DURING HOW LONG CAN I LEAVE MY BAGGAGE SAVED AT THE RECEPTION OF THE APARTMENT?
YOU CAN LEAVE YOUR SUITCASES WITH US UNTIL 23.00H.
HOW CAN I ARRIVE?
FROM THE CÁDIZ TRAIN STATION:
WHEN LEAVING THE SEASON, DRIVE ON THE AVENUE COST OF THE CALESAS PORT DIRECTION AVENUE. ONCE ON IT, CROSS TO RAMON DE CARRANZA AVENUE AND FOLLOW THEM. YOU WILL FIND ON THE LEFT THE CALLE VALENZUELA TO 100 METERS.
FROM THE JEREZ AIRPORT:
YOU CAN COGER THE BUS LINE M053, M052 (BOTH FROM MONDAY TO FRIDAY), OR M051 (SATURDAY, SUNDAY AND HOLIDAY). YOU MUST STAY AT THE BUS STATION. THE AIRPORT ALSO HAS A TRAIN STATION. YOU CAN TAKE THE TRAIN FROM CLOSE TO CÁDIZ. WHEN ARRIVING AT CÁDIZ, TAKE THE AVENUE
CALESAS DIRECTION AVENIDA DEL PUERTO, UNTIL TO ARRIVE TO RAMÓN DE CARRANZA AVENUE. WHEN FOLLOWING IT, YOU WILL FIND SOME 100 METERS HANDLING THE CALLE VALENZUELA. YOU CAN ALSO GET A TAXI FOR A 50 EUROS.

APARTMENT SERVICES

ARE HAIR DRYERS AVAILABLE?
YES, HOW WE WANT OUR CUSTOMERS TO BE ALWAYS BEAUTIFUL, WE HAVE HAIR DRYERS, PLEASE RECEIVE IT, AND RETURN IT WHEN YOU HAVE FINISHED USING IT TO BE MORE BEAUTIFUL.

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