Inn Granada

General Policies

RESERVATIONS:

HOW CAN I CANCEL MY RESERVATION?

YOU CAN CANCEL YOUR RESERVATION WITH 24H OF ADVANCE TO THE CHECK IN TIME (CHECK IN TIME) THROUGH THE RESERVE CONFIRMATION E-MAIL YOU RECEIVE, LESS THAN SPECIAL PERIODS AS A HOLY WEEK, FAIR OR OTHER SPECIAL PERIODS, IN ANY EVENT YOU DO NOT HESITATE PLEASE CONTACT US.

WHAT ARE YOUR CONDITIONS OF CANCELLATION AND REFUND?

WE ARE FLEXIBLE FOR YOU TO ENJOY THE MAXIMUM OF YOUR HOLIDAYS:

UP TO 24H BEFORE THE ARRIVAL DAY (14:00) YOU CAN CANCEL YOUR RESERVATION WITH US, LESS THAN IN SPECIAL PERIODS AS A HOLY WEEK OR OTHER SPECIAL PERIODS, DO NOT HESITATE TO CONTACT US.

CAN I MODIFY MY RESERVATION?

CLEAR! ALWAYS AND WHEN NOT TO BE WITHIN THE 24 HOURS PRIOR TO THE DAY OF THE STAY TO BE MODIFIED, AND ALWAYS AND WHEN YOU ARE NOT WITHIN SPECIAL PERIODS (WHOSE CONDITIONS WILL BE SPECIFIED).

AVAILABLE DISCOUNT CODES?

ONCE YOU ARRIVE TO THE HOSTEL FOR THE FIRST TIME WE WILL GIVE YOU A 10% DISCOUNT CODE FOR YOUR NEXT STAY IN ANY OF OUR HOSTELS OR OF THE HOSTELS WITH WHICH WE COLLABORATE IN SPAIN AND PORTUGAL (CODE NOT APPLICABLE IN THE CITY IN WHICH IT IS RECEIVED ).

CAN I MAKE A RESERVATION IF I DO NOT HAVE A CREDIT CARD?

NO BANK RESERVATION WITHOUT CREDIT CARD IS POSSIBLE. IT IS TO GUARANTEE YOUR RESERVATION! YOU WILL PAY DIRECTLY IN THE HOSTEL (EXCEPT SPECIAL PERIODS)

CAN I PAY MY ROOM IN CASH?

CLEAR! IF ON THE ARRIVAL AT THE HOSTEL YOU WANT TO PAY IN CASH, THERE IS NO PROBLEM.

I HAVE NOT RECEIVED ANY CONFIRMATION FROM MY RESERVATION. WHAT SHOULD I DO?

IF YOU HAVE NOT RECEIVED ANY RESERVE CONFIRMATION PAST 30 MINUTES HAD BEEN CARRIED OUT, PLEASE CONTACT US, WE WILL CHECK YOUR RESERVATION, AND WE WILL RETURN YOU TO SEND.

HOW CAN I MAKE A RESERVATION FOR A GROUP?

IF YOU HAVE A BIG GROUP AND YOU ARE INTERESTED IN ACCOMMODATING WITH US, SEND US A REQUEST BY MAIL SPECIFYING THE DATES, THE NUMBER OF PEOPLE AND NIGHTS, AND THE PURPOSE OF THE TRIP, AND IF WE CAN TAKE THE REQUEST, WE WILL MAKE YOU AN OFFER ADAPTED TO YOUR NEEDS .

CAN I BE SURE THAT THE SAME ROOM WILL BE ASSIGNED TO ALL MY FRIENDS?

FOR COURTESY, WE MUST PUT ALL THE PEOPLE OF THE SAME RESERVE TOGETHER IN THE SAME ROOM. BUT ON DATES WHERE THERE IS A LOT OF OCCUPATION, IT MAY BE THE CASE THAT WE HAVE TO SEPARATE THE PEOPLE. WE ARE ALWAYS OUTSTANDING AND TRY TO LOCATE THE GUESTS OF THE SAME RESERVE TOGETHER.

CAN YOU STAY IN THE HOSTEL UNDER 18 YEARS OLD?

IF THE CHILDREN ARE ACCOMPANIED BY A CLOSE FAMILY (PARENTS OR HERMAN @ S) OLDER, YES. OR WITH PREVIOUS AUTHORIZATION OF PARENTS OR GUARDIANS.

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