Políticas Generales

How can I cancel my reservation?

You can cancel your reservation 24 hours before the day of arrival through the confirmation e-mail that you receive, except in special periods like Easter, Feria or other special periods. In any case, do not hesitate to contact us.

What are your cancellation and refund conditions?

We are flexible to make the most out of your holiday: until 24h before the day of arrival (13:00) you can cancel your reservation with us, except during special periods like Easter, Feria or other special periods, do not hesitate to contact us.

Can I modify my reservation?

Of course! Provided it is not within 24 hours prior to the day of your stay and it is not within special periods.

Do you have discount codes?

Once you arrive at the hostel for the first time, we will give you a 10% discount code for your next stay in any of our hostels or partner hostels with in Spain and Portugal.

Can I make a reservation if I do not have a credit card?

It is not possible to make a reservation without credit card, for it is used to guarantee your reservation! You will not be charged until paying directly at the hostel at your arrival. 

Can I pay for my room in cash?

Of course, if on arrival at the hostel you want to pay in cash, yes.

I have not received any confirmation of my reservation. what should I do?

If you have not received a reservation confirmation within 30 minutes of making it, contact us, we will check your reservation, and we will send it to you again.

How can I make a reservation for a group?

If you have a large group and you are interested in staying with us, send us a request by email specifying the dates, number of people and nights, and the purpose of the trip, and if we can attend the request we will send you an offer fitted to your needs .

Can I be sure that all my friends will be assigned the same room?

By courtesy, we usually put all the people on the same reservation together in the same room. However, on dates where there is a lot of occupation, it may be the case that we have to separate people.  Nevertheless, we are always accommodating to try to place the guests of the same reservation together.

Can they stay in the hostel under 18?

If the children are accompanied by a close relative (parents or siblings) of age, yes.

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