F.A.Q

How can I cancel my reservation?

You can cancel your reservation 24 hours before the day of arrival through the confirmation e-mail that you receive, except in special periods like Easter, Feria or other special periods. In any case, do not hesitate to contact us.

What are your cancellation and refund conditions?

We are flexible to make the most out of your holiday: until 24h before the day of arrival (13:00) you can cancel your reservation with us, except during special periods like Easter, Feria or other special periods, do not hesitate to contact us.

Can I modify my reservation?

Of course! Provided it is not within 24 hours prior to the day of your stay and it is not within special periods.

Do you have discount codes?

Once you arrive at the hostel for the first time, we will give you a 10% discount code for your next stay in any of our hostels or partner hostels with in Spain and Portugal.

Can I make a reservation if I do not have a credit card?

It is not possible to make a reservation without credit card, for it is used to guarantee your reservation! You will not be charged until paying directly at the hostel at your arrival. 

Can I pay for my room in cash?

Of course, if on arrival at the hostel you want to pay in cash, yes.

I have not received any confirmation of my reservation. what should I do?

If you have not received a reservation confirmation within 30 minutes of making it, contact us, we will check your reservation, and we will send it to you again.

How can I make a reservation for a group?

If you have a large group and you are interested in staying with us, send us a request by email specifying the dates, number of people and nights, and the purpose of the trip, and if we can attend the request we will send you an offer fitted to your needs .

Can I be sure that all my friends will be assigned the same room?

By courtesy, we usually put all the people on the same reservation together in the same room. However, on dates where there is a lot of occupation, it may be the case that we have to separate people.  Nevertheless, we are always accommodating to try to place the guests of the same reservation together.

Can they stay in the hostel under 18?

If the children are accompanied by a close relative (parents or siblings) of age, yes.

Arrival and check-in:

From what time can I occupy my room and at what time should I leave it?

Check in is from 13.00, and check out is until 23.00. You have time to rest

Can I get there throughout the night?

Of course we have 24-hour reception.

Can I leave my luggage at check-in before and after check-in?

You can leave your bags with us in a storage room if you arrive before check in and after check out.

Can you enter the hostel at night?

Yes, you will receive keys to the main door of the hostel, and can arrive at night. Do not worry, we have surveillance cameras and no curfew!

How much can I contact the hostel?

At any time, we are 24 hours and either by phone, email, Skype or Whatsapp!

How much does it cost to leave the room later than expected?

If you like to sleep very much, we have an option for you to leave later than 23.00: By paying 5.00 € extra, you can stay until 13.00! Ask the reception for late check out.

How long can I leave my luggage stored in the hostel?

You can leave your bags with us until 23.00h.

How can I get to the hostel?

How to get to Sevilla Inn from San Pablo airport: take the bus towards San Sebastian, from there take the tram to the Cathedral stop. Behind the Cathedral, you will find the Plaza del Triunfo. Take the first street up called Mateos Gago. Look for No. 15 on the street, next to the language academy "Giralda". The entrance of the hostel is located in Calle Angeles Nº 11 just a few meters from Mateos Gago. Another option is to take a taxi from the airport that will cost about € 35.

From the bus station of the San Sebastian meadow:

Take the tram to the Archivo de Indias stop, next to the Cathedral. Behind the Cathedral, you will find the Plaza del Triunfo. Behind the Cathedral, you will find the Plaza del Triunfo. Take the first street up called Mateos Gago. Look for No. 15 on the street, next to the language academy "Giralda". The entrance of the hostel is located in Calle Angeles Nº 11 just a few meters from Mateos Gago. you can take a taxi that will cost about € 10.

From the Plaza de Armas bus station:

Take the C4 bus toward direction the meadow of San Sebastián, then just follow the instructions that we indicated in the section above. You can take a taxi that will cost about € 10.

From the Santa Justa train station:

Take bus number 28 to the San Sebastián meadow. Take the tram to the archives stop, next to the Cathedral.Behind the Cathedral, you will find the Plaza del Triunfo. Take the first street up called Mateos Gago. Look for No. 15 on the street, next to the language academy "Giralda". The entrance of the hostel is located in Calle Angeles Nº 11 just a few meters from Mateos Gago. You can take a taxi to the hostel which will cost around € 12.

Services of the hostel:

Are hair dryers available?

Upon request, you may borrow a hair dryer from the reception desk as we always aim for our guests to look and feel handsome. 

Are there towels in all rooms?

We do not include towels in the room, but you can rent them at the reception for a nominal fee of € 1. They will only be included in the apartments and private rooms.

Are the beds single or double?

In the private rooms the beds are matrimonial or individual, and in the shared ones they are all individual.

Do you take pets in your hostels?

No, we do not accept pets.

Can I request a delivery to the hostel?

Depending on the type of delivery, yes.

Is linen provided?

Yes, bed linen is included.

Can I bring guests who are not staying at the hostel?

Yes, you can bring guests, but only until 22.00h.

Do you have laundry service? How much does it cost?

We have a washing machine and a dryer, with a cost of € 4 and € 3 respectively, with soap and softener included.

Do you have lockers? How much does it cost to use them?

We have lockers in the rooms, and they are free, but you must bring your own lock, or buy it at the machine at the entrance for a fee. 

Can I buy a travel adapter?

No, but we have some at reception to borrow. 

Do you celebrate social and business events?

Our wonderful terrace can serve for this purpose. 

How much does breakfast cost?

It is included and it is made up of cereals, croissants, muffins,  white bread and whole wheat. Drinks includejuice, milk, cacao, coffee, tea. Strawberry and orange jam. 

The hours are from 7:00 a.m. to 23.00h.

Do you have a kitchen to prepare my own food?

Yes, we have a well equipped kitchen so you can feel at right home in this new city!

Can I bring my own food and drink to the lodge?

Of course, that would be no problem!

How can I apply for a job at Sevilla Inn?

Simply contact us through the form or by email.

How can I get in touch with your company?

By phone or via email, Skype or Whatsapp! 

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